GDPR-compliant Hosting in Germany

Your best employee never sleeps.

The AI chatbot from Germany answers customer enquiries around the clock – on WhatsApp, your website and everywhere else. Appointments booked, questions answered, revenue earned. Even at 10:47 pm.

Try for free How it works

★★★★★ 4.7/5 from 528 reviews Trustpilot · Capterra · G2

Companies across Germany trust HeroChat

Built for the German market

Developed specifically for German companies and their particular needs.

100% GDPR-compliant

The highest data protection standards on every single message.

Servers in Germany

For your security: hosted in German data centres.

Services

One bot. Every channel.

Your customers message you where they already are. HeroChat answers on every channel – with your knowledge, in your tone, at any time.

WhatsApp Business

Over 50 million Germans use WhatsApp. We set up the Business API and handle day-to-day operation – so you communicate on the channel your customers open every day. Your own number included.

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Web chat

The AI chat for your website – it strengthens your online presence and answers visitor questions instantly.

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Instagram DM

Answer direct messages, comments, mentions and reactions instantly and automatically.

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Facebook Messenger

AI-powered replies in Messenger – fast, friendly and always available. Customers love it.

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HeroChat extends to whatever you need.

Flexible pricing

100% Transparent.
No hidden costs.

All-inclusive packages for every budget. Cancel anytime, personal onboarding included.

Basic

Ideal for small teams.

€79/ month

Everything in Free
3,100 contacts
Lead generation
Book appointments
No dedicated WhatsApp number
No personal onboarding

Try for free

Pro

For growing teams.

€129/ month

Everything in Basic
Unlimited contacts
All channels bundled
Priority support
Custom workflows
Personal onboarding

Try for free

Custom

For teams with specific requirements.

Custom

Everything in Pro
Custom integrations & API
Dedicated account manager
SLA & guaranteed response times
Bespoke onboarding & training

Get in touch

Customer stories

Companies that answer at night too.

Customer satisfaction comes first for us – and so far we're doing pretty well at it.

★★★★★

"The HeroChat team significantly improved our customer response rate. Great results and first-class support!"

Raimund Stadler

Barone GmbH

★★★★★

"Our Instagram direct messages finally get answered. As a result we have more followers and much better engagement!"

Richard Josef

SHK Josef

★★★★★

"HeroChat's chatbot handles enquiries efficiently. And we can once again focus fully on our business!"

Soraya Kiessler

Say it, Soraya!

★★★★★

"Our online reviews have improved thanks to HeroChat's strategies. Reputation management at the highest level!"

Manuel Schuster

Feigentraub GbR

★★★★★

"HeroChat engages with our visitors around the clock. Our response rate has never been better!"

Manda Roxas

CazzMedia

★★★★★

"Our Facebook page is lively and interactive – thanks to HeroChat's professional management of direct messages."

Leon Steiger

Boutique Extatique

★★★★★

"Our customer service has been optimised by HeroChat's AI tools. A noticeably positive effect on customer satisfaction!"

Bea Haller

Lila Agency

4.65/5

Trustpilot · 324 reviews

4.8/5

G2 · 87 reviews

4.7/5

Capterra · 117 reviews

24/7

Availability, every day

FAQ

Questions? We have answers.

What exactly do you offer?

We build chatbots that answer your customers' questions across a range of channels – via web chat on your website or as an AI assistant for WhatsApp, Instagram, Facebook Messenger, Telegram and SMS. No matter how your customers get in touch, HeroChat responds promptly and precisely.

Is WhatsApp data-protection compliant?

Yes. When you use HeroChat, all data is stored within the EU – both with us and with our WhatsApp Business Solution Provider. WhatsApp Ireland ensures an adequate level of data protection through the European Commission's Standard Contractual Clauses. Over 50 million Germans use WhatsApp – an enormous reach for your communication.

Are there options for deleting data?

Yes – with just a few clicks you can remove an entire contact from your list. All associated data and complete chat histories are then automatically and irreversibly deleted.

How do chatbots help me sell more?

Chatbots deliver instant answers, guide users through the sales process and provide personalised recommendations. They handle multiple enquiries at once, shorten response times and thereby boost conversion rates and revenue.

How do I inform customers under Art. 13 GDPR?

You can include a link to your privacy policy in the automatic welcome message. There you can transparently explain how the data – for example when using the WhatsApp Business API via HeroChat – is processed.