SISA Health: personal care – asynchronous and without time pressure.

In longevity medicine, the personal connection counts – yet the doctor's time is scarce. SISA Health shows how the two go together.

SISA Health – a practice for prevention and longevity

SISA Health is Dr. Sisa Lema's private practice in Berlin. The focus is on prevention and longevity: actively shaping health instead of merely treating illness – from biomarker analyses and micronutrient optimisation to continuous health monitoring. It's an approach that thrives on personal, easy-to-understand care, fully in the spirit of the guiding idea "Don't wait for health. Shape it.".

The challenge: personal care without time pressure

Patients want a direct, personal line to the doctor. At the same time, a practice can't be reached synchronously around the clock – and it was exactly this balancing act that put the doctor under time pressure. Enquiries were left unanswered whenever there was no time to reply immediately.

The solution: direct but asynchronous communication

With HeroChat, patients can get in touch with the doctor directly and personally – while she answers asynchronously, at times that fit her day-to-day practice. Idle moments can thus be used for patient communication. The result: care that feels direct and almost personal, without the doctor coming under time pressure.

More than appointments: Doctolib, corporate health management & speaker enquiries

Especially practical for patients is the integration with Doctolib. Beyond that, cooperation enquiries for corporate health management (BGM) and bookings as a speaker for conferences can now also be covered – channels that had previously been missing from the existing system. Replies and bookings that would previously have been left unanswered are now reliably captured.

The result

Patients experience direct, personal care; the doctor uses her time flexibly and without pressure; and new enquiries for cooperations, corporate health management and talks are finally captured. Nothing is left unanswered anymore – and the personal character of the practice is preserved exactly as patients value it.

This case study is based on information from SISA Health and serves to illustrate the use case.