Your customers already order by messenger – it just runs through your field reps’ private numbers. HeroChat brings that traffic back into the company, takes orders in a structured way, prompts reorders and answers delivery status questions automatically. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
Orders arrive as voice notes on private numbers, get retyped and eventually reach the ERP. Reordering happens whenever someone remembers.
When a field rep leaves, the customer contacts leave too. And that synced address book was never cleared with your data protection officer.
A voice note becomes a spreadsheet row becomes an ERP entry. Three steps, three places to go wrong.
The customer orders when they remember something is missing. Not when it actually runs low.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
Article number, quantity, delivery date, exceptions – asked in order and handed over as a clean record.
A reminder at the right interval, derived from the last order – before the customer buys elsewhere.
Order number in, status out. Without anyone checking the ERP and calling back.
Catalogues, price lists, terms – available on request instead of sent one by one.
Every order chat runs through a company number. If someone changes team, the history stays.
Special terms, complaints, framework agreements: a person takes over, with the full history.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
Every order retyped from a voice note costs minutes and produces errors that cost more later than the minutes did.
The customer did not switch. They just forgot to order – and next time somebody else was quicker.
"Where is my delivery?" is the lowest-value question in the building – and the most frequent.
Calculated annual loss for a wholesaler with 800 regular customers – from manual order entry, reorders nobody prompted and status calls that can be answered without tying anyone up.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – order intake, reorder prompts and delivery status from one inbox.
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