A no-show cannot be made up – the hour is simply gone. HeroChat sends appointment reminders, takes bookings while you are working on a client, follows up after treatments and answers pricing questions around the clock. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
While you are working on a client the phone rings out – and tomorrow’s appointment does not confirm itself.
You cannot pick up mid-treatment. So it rings out – and the client books somewhere else.
A missed hour is lost revenue. Not moved, not recovered: gone.
Without a follow-up booked on the way out, chance decides whether she returns in eight weeks.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
A message the day before with confirm or cancel – so a free slot can still be filled.
The AI captures the preferred slot and treatment and books it without you putting the handpiece down.
Duration, preparation, price, aftercare – answered from your own information, at night too.
A short reminder six weeks after the treatment – at the point the need is actually there.
A "how is the skin doing?" two days later costs nothing and builds more loyalty than any discount.
Skin problems, intolerances, complaints: no AI answers those – you do.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
The hour is blocked, the materials prepared, the client does not arrive. That hour cannot be recovered.
Anyone who leaves without booking again often does not come back at all. A reminder at the right moment recovers part of that.
Prices, duration, parking, opening hours. Every call interrupts a treatment – or goes unanswered.
Calculated annual loss for a salon with 400 appointments a month – from no-shows, follow-ups that never happen and phone time that simply is not available mid-treatment.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – appointment reminders, bookings and aftercare from one inbox.
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