An enquiry about a used car arrives at half past nine in the evening – and goes to the dealership that replied first. HeroChat answers vehicle and appointment questions around the clock, books test drives, reminds people about service appointments and hands over to a salesperson the moment it gets concrete. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
Vehicle enquiries arrive when the business is closed – and the workshop fills with appointments nobody confirmed.
Most vehicle enquiries arrive in the evening and at weekends. Replying on Monday is replying too late.
Opening hours, availability, finance terms – questions that need no salesperson but fill their morning.
A missed appointment is an empty ramp. A letter arrives too late and a phone call reaches nobody.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
Vehicle, preferred date, licence class – asked in order and straight into the calendar, Sunday evening included.
Specification, mileage, availability, finance terms – answered from your own stock list.
A message two days ahead on the channel they open daily – with one-tap cancellation instead of a no-show.
A personal message three months before the contract ends, rather than finding the customer at a competitor.
Damage photos, registration, the actual issue – collected before the car is on the forecourt.
Price, part-exchange or finance and a person takes over – with the full conversation in front of them.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
The enquiry arrives in the evening through a vehicle portal. Calling back the next working day means calling someone who booked their test drive elsewhere.
Every missed appointment is an hour of ramp time nobody pays for – and a part ordered for nothing.
The follow-on sale is decided three months before the contract ends. Not showing up in that window means not selling the next car.
Calculated annual loss for a single-site dealership – from vehicle enquiries answered too late, missed workshop appointments and leasing customers nobody contacted in time.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free with your own stock data – every channel in one inbox, test drive booking and appointment reminders from the first week.
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