Most shops lose the bulk of their revenue between "add to basket" and "buy". HeroChat answers product and shipping questions at the moment of decision, reminds people about abandoned baskets and takes over status enquiries after the sale. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
At the moment of decision nobody is reachable – and after the order "where is my delivery?" ties up the whole support desk.
"Will this fit my model?" Someone who cannot find out does not buy – and does not write a support email either.
The most common enquiry in any shop, the one with the least value added – and it still eats hours every day.
Contact ends with the order. The newsletter reaches a fraction, and the rest buy from someone else.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
Size, compatibility, material, delivery time – answered from your catalogue, at the moment of decision.
A short message with what was left behind – on the channel that actually gets read.
Tracking number, delivery window, delays – answered without anyone opening a ticket system.
Reason, condition, photos, return label – collected in order instead of across five emails.
Flash sale, remaining sizes, VIP early access – to the people who opted in, not to everyone.
A message a few days after delivery – while the product is still new and the feeling is fresh.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
The basket was full and the intent was there. What was missing was an answer, a shipping note – or simply a reminder that evening.
The most expensive customer is the one you already won and then never spoke to again.
A flash sale nobody sees is not a flash sale. A newsletter reaches a fraction of the people it should.
Calculated annual loss for a shop with 2,500 orders a month – from abandoned baskets, one-time buyers nobody spoke to again and promotions that reach only a fraction.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – buying advice, basket reminders and status enquiries from one inbox.
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