An outage generates more calls in twenty minutes than the line takes on a normal day. HeroChat collects meter readings, answers tariff and payment questions automatically and informs customers about outages proactively – before anyone reaches for the phone. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
Routine questions fill the line on normal days; outages jam it on bad ones. Both could be answered beforehand.
One fault on the network and the line is jammed twenty minutes later. Getting through still means waiting.
Print cards, post them, chase them, type them in. A process your customers could finish on their phone in thirty seconds.
The cancellation is the first feedback. Until then there was no reason to talk – and no channel to do it on.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
A photo of the meter over WhatsApp, the meter number matched automatically – no card, no chasing.
A message to the affected street before the first hundred calls arrive – with a realistic estimate.
Why the instalment changed, what the new tariff means, when billing happens – answered rather than explained.
Annual statement, payment plan, certificates – on the channel the customer already uses.
Move-out and move-in dates, meter readings, new address – collected in order instead of dictated on the phone.
Hardship cases, payment arrangements, complaints: a person takes over, with the full history.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
Print, frank, post, chase, key in. Every card costs postage and handling – for a number the customer can read themselves.
A switch is decided weeks before the cancellation. Not showing up in that window means finding out from the grid operator record.
Twelve outage events a year, each with a thousand calls asking the same question: when will it be back?
Calculated annual loss for a municipal utility with 50,000 customers – from manual meter reading, switchers nobody spoke to and call peaks a single message beforehand would have avoided.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – meter readings, outage notices and tariff questions from one inbox.
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