Someone who wants to redeem a prescription and finds the door locked simply walks on – and redeems it somewhere else. A poster in the window is enough to change that: photograph the prescription, send it over WhatsApp, get a collection time. HeroChat takes orders around the clock, answers routine questions and asks for a review after the purchase. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
Prescriptions, availability and a compliment nobody wrote down: three things that get stuck at a locked door and an engaged phone line.
Anyone standing at the door in the evening, over lunch or on a Sunday looks for the next pharmacy – and often stays there afterwards.
Availability, opening hours, out-of-hours service, delivery: questions that are not advice, yet pull someone away from a customer every time.
People who were served well rarely tell the internet. So your Google profile rarely shows what actually happens in your pharmacy.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
A QR code in the window, a photo over WhatsApp – the order is running before the customer walks on.
The acknowledgement arrives within a minute or two, the collection message the next morning. Neither one is typed by hand.
Opening hours, out-of-hours service, delivery, vaccination slots, availability – around the clock, in your pharmacy’s voice.
A card with a QR code in the bag: one short question, then the route to a public review or straight to the pharmacy manager.
Every branch gets its own inbox, administration stays central – holiday cover included.
Advice, interactions, compounding, insurance questions: no automation answers those – your pharmacists do.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
A poster on the door, a QR code, one message. The rest happens while your pharmacy is closed.
"Prescription to redeem? Simply send it over WhatsApp." Anyone standing at a locked door scans the QR code instead of walking on.
The customer sends the prescription as a photo or simply names the medication. Nothing more is needed.
An automatic acknowledgement with a realistic collection time – at ten in the evening and on Sundays too.
At eight you see every order from the night. In stock or reordered: the collection message goes out with one click.
The photo triggers procurement; it does not replace a prescription. Dispensing still happens in the pharmacy, against the original prescription or the German e-prescription.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
Nobody standing at a locked door decides to come back later. They walk down the street – and often stay there afterwards.
An out-of-stock item is not a problem – as long as the customer knows when it arrives. Without that message it becomes one.
Anyone new to the area searches for a pharmacy nearby and reads what is written there. Those seconds decide the visit.
Calculated annual loss for a single-site community pharmacy – from prescriptions redeemed elsewhere after closing time, orders nobody followed up on, and passing trade the Google profile failed to convince.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – prescription orders, collection messages and reviews from one inbox.
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