Group viewings only work if the confirmations hold. HeroChat qualifies enquiries before the appointment, reminds people the day before, automatically moves the waiting list up when someone cancels and answers property questions around the clock. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
A good property draws dozens of messages – and the owner who actually matters is waiting somewhere in the middle for a callback.
A good property draws dozens of enquiries. Most do not fit – but each costs the same reply.
Someone who confirms and does not show costs travel time, waiting time and the backup who was never invited.
An owner wanting to talk about a property does not call twice. They call the next agent.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
Finance, timing, household size, self-disclosure – asked before anyone is given an appointment.
A message the day before with one-tap cancellation – so the slot goes to the next person on the list.
When someone cancels, the next matching enquirer gets the slot immediately. Without anyone working through a list.
Year built, energy certificate, service charge, commission, floor plan – answered from your own listing data.
A matching property goes to pre-qualified search profiles rather than a list of two thousand.
Price negotiation, notary, owner conversations: a person takes over, with the full history.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
Drive there, wait, drive back – for someone who does not appear. And the person who would have come was never asked.
An owner considering a sale gets in touch once. Calling back the next day means calling about a mandate that is already gone.
Every cancellation has someone waiting – nobody calls them. Two properties a year sell later than they had to.
Calculated annual loss for an agency handling 120 properties – from viewings that fall through, seller enquiries answered too late and backups nobody called.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – qualification, reminders and waiting lists from one inbox.
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