A shop lives on people coming back – but between two visits there is no channel. HeroChat answers availability and opening-hours questions automatically, gets in touch with regulars when there is a reason to, and collects Google reviews. GDPR-compliant, hosted in Germany.
Data processing agreement included — for data that deserves more care than most.
Client data never leaves the EU. AI processing runs in the Azure data centre in Frankfurt.
Personal onboarding and a phone number to call, instead of a ticket queue.
Availability questions wait on the phone, buying intent sits in the Instagram inbox – and your regular hears nothing from you until chance intervenes.
The most common question in retail – asked on the phone while three people wait at the till.
The account belongs to marketing, the messages reach nobody. Buying intent evaporates in an inbox.
With no channel to your regulars, passing trade alone decides how the month goes.
None of this replaces your team. All of it removes the groundwork before it – structured, documented and at any hour.
Size, colour, model, hold it until this evening – answered without anyone picking up the phone.
Every message lands in the same inbox as WhatsApp and email – and actually gets answered.
New stock, remaining sizes, event days – to the people who opted in, not to a mailing list.
A short message after the purchase, at the right moment – instead of a QR code nobody scans.
Hold an item, pick-up time, deposit – captured properly instead of on a scrap of paper.
Advice, complaints, special orders: a person takes over, with the full history.
You draw the line: which topics the AI closes on its own and which it only prepares is something we set together during onboarding.
Rather than advertise a percentage, we show the assumptions. Swap in your own numbers – the structure stays the same.
Nobody cancels in retail. They simply stop coming – and nobody notices, because there is no channel.
Someone asking about a product wants to buy it. A message sitting for three days is a customer who bought elsewhere.
An event day your regulars never heard about is an ordinary Tuesday with a thinner margin.
Calculated annual loss for a store with 6,000 regulars – from customers who quietly drift away, messages nobody answers and promotions almost nobody hears about.
A simplified worked example for illustration, not a promise of results. Every percentage and amount is a deliberately disclosed assumption, not a measured or externally sourced value. Actual figures depend on your size, your enquiry volume and your staff costs. We are happy to run the model with your own numbers on a first call.
Your clients decide where they write. All you decide is who answers.
Try HeroChat free – availability, Instagram DMs and regular-customer contact from one inbox.
Try for freeNo credit card required · Personal onboarding · Cancel any time
