Definition: Chatbot

A chatbot is a program that communicates automatically with people in a chat – from simple rule-based replies to AI-powered conversations.

Rule-based and AI-based chatbots

Rule-based chatbots work with fixed decision trees: the user picks options, the bot replies from a script. AI chatbots, by contrast, understand natural language and formulate their own answers. In practice the two are often combined.

What are chatbots used for?

Most often in customer service: opening hours, prices, availability and appointment booking run automatically. In sales, chatbots help you respond quickly and capture leads before interest cools.

Related terms

Definition

AI chatbot

An AI chatbot is a computer program that uses artificial intelligence to understand natural language and answe…

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Live chat

Live chat is real-time communication between website visitors and a staff member via a chat window – often com…

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Conversational AI

Conversational AI is technology that enables natural conversations between humans and machines – the foundatio…

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WhatsApp chatbot

A WhatsApp chatbot answers messages automatically right inside WhatsApp – via the official WhatsApp Business A…

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Frequently asked questions

What is a chatbot in simple terms?
A chatbot is a program that replies automatically in a chat – like a digital assistant that answers customer questions around the clock.
How much does a chatbot cost?
It depends on the provider and features. HeroChat has a free tier (100 messages/month), then Basic from €89/month and Pro from €149/month.

See HeroChat in action

The GDPR-compliant AI chatbot from Germany – try it free, 100 messages per month, no credit card.

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