Definition: WhatsApp chatbot
A WhatsApp chatbot answers messages automatically right inside WhatsApp – via the official WhatsApp Business API, GDPR-compliant and around the clock.
Why a WhatsApp chatbot?
WhatsApp messages are almost always read, usually within minutes – far more reliably than email. A chatbot uses this channel to answer requests instantly. The technical basis is the WhatsApp Business API.
Is a WhatsApp chatbot data-protection compliant?
Yes, when set up correctly. With HeroChat all data is stored in the EU – including at the WhatsApp Business Solution Provider. WhatsApp Ireland ensures an adequate level of protection via the EU standard contractual clauses.
Related terms
WhatsApp Business API
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A GDPR-compliant chatbot processes personal data in line with the General Data Protection Regulation – with EU…
Read moreFrequently asked questions
How do I get a WhatsApp chatbot?
Is a WhatsApp chatbot GDPR-compliant?
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