Definition: GDPR-compliant chatbot
A GDPR-compliant chatbot processes personal data in line with the General Data Protection Regulation – with EU hosting, a data processing agreement and transparent information for users.
How to recognise GDPR compliance
Three points are decisive: first, hosting in the EU so data does not leave the EEA. Second, a data processing agreement (DPA) with the provider. Third, transparent information for users under Art. 13 GDPR – e.g. a link to the privacy policy in the greeting. HeroChat meets these as a German company with AI hosting in Frankfurt.
Why the provider's location matters
With US providers, data is often transferred to the USA, which requires additional checks. A German provider with EU hosting simplifies the legal situation considerably.
Related terms
WhatsApp Business API
The WhatsApp Business API is Meta's official interface that lets companies use WhatsApp for customer communica…
Read more DefinitionAI chatbot
An AI chatbot is a computer program that uses artificial intelligence to understand natural language and answe…
Read more DefinitionKnowledge base
A knowledge base is the structured collection of information an AI chatbot draws its answers from – such as FA…
Read more DefinitionWhatsApp chatbot
A WhatsApp chatbot answers messages automatically right inside WhatsApp – via the official WhatsApp Business A…
Read moreFrequently asked questions
Is a chatbot automatically GDPR-compliant?
How do I inform users under Art. 13 GDPR?
See HeroChat in action
The GDPR-compliant AI chatbot from Germany – try it free, 100 messages per month, no credit card.
Try for free