Definition: Knowledge base
A knowledge base is the structured collection of information an AI chatbot draws its answers from – such as FAQs, product details, prices and guides.
The foundation of good answers
An AI chatbot is only as good as its knowledge base. The clearer and more complete the stored information, the more precise its answers. Sources can be texts, FAQs, web pages or documents. What matters is not perfection at the start, but a good beginning that grows.
Grow from real questions
You don't need to wait for flawless documentation. Start with the essentials and fill the knowledge base where real customer questions reveal gaps.
Related terms
AI chatbot
An AI chatbot is a computer program that uses artificial intelligence to understand natural language and answe…
Read more DefinitionConversational AI
Conversational AI is technology that enables natural conversations between humans and machines – the foundatio…
Read more DefinitionChatbot
A chatbot is a program that communicates automatically with people in a chat – from simple rule-based replies…
Read more DefinitionGDPR-compliant chatbot
A GDPR-compliant chatbot processes personal data in line with the General Data Protection Regulation – with EU…
Read moreFrequently asked questions
What is a knowledge base for a chatbot?
How big does the knowledge base need to be at first?
See HeroChat in action
The GDPR-compliant AI chatbot from Germany – try it free, 100 messages per month, no credit card.
Try for free